PRIVACY STATEMENT
1. COLLECTION AND USE OF DATA INFORMATION
1.1. How do you collect my information?
We collect information when you:
a. use our services;
b. browse our website;
c. engage with us through social media;
d. access our website through a mobile device; or
e. use our mobile applications.
The types of personal information we collect are those which you provide to us, such as your name, contact details, date of birth, bank account or credit card details, and e-mail address.
We automatically collect information sent by your computer when you browse our website, or sent by your mobile device when you use our mobile applications. This information includes your browser type, IP address, and the pages you visit. This information is collected for analysis and evaluation in order for us to improve our website, our mobile applications, and the products and services which we provide. This information will not be used in association with your personal information.
1.2. How do you use my information?
Personal information which you provide to us may be used, disclosed, and/or processed by us, and our related or affiliated co-operatives and organisations for the purposes of facilitating your transactions with us, and to keep you informed of updates, changes, and developments relating to us, the scope of which may include but is not limited to:
a. administering and maintaining your account with us;
b. processing and fulfilling your order for goods and services purchased from us;
c. verifying and processing payment and/or credit control when you purchase goods and services from us;
d. engaging third party service providers to perform certain aspects of services provided by us;
e. unless you notify us in writing that you do not wish to receive such information, sending you information from time to time through e-mail and post about our products and services, promotions and special offers, upcoming events and other information which may be of interest to you;
f. customer profiling, market analysis, and research to improve our product and service offerings to you;
g. communicating with you on matters relating to your account with us, including administering any membership benefits and entitlements;
h. notifying you about important changes to this Privacy Policy, and to our policies or services which may affect you;
i. responding to queries or feedback from you;
j. enforcing our legal rights and remedies; and
k. for such other purposes as permitted by applicable law or with your consent.
2. CONSENT
2.1 How do you get my consent?
By browsing, accessing or using the Website and/or the Service, you consent to us collecting, using, disclosing, retaining and processing your data in accordance with this Privacy Policy. If you do not agree to any of the terms in this Privacy Policy, you must not use or access the Service, or the Website. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. By using our site, you consent to this Privacy Policy and our Terms of Use.
2.2 How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information by contacting us at info@naturaleca.com.
3. DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
4. SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
4.1. Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
5. THIRD-PARTY SERVICES
5.1 In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
5.2. Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
6. SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
7. COOKIES
Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly.
8. AGE OF CONSENT
We do not knowingly collect or solicit personal data from those below the age of 18, or knowingly allow such persons to register an account with us. The Service is not intended for use by persons under 18 years of age. If you are under 18 years of age, please do not attempt to register for or to use the Service and/or the Website, or send us any personal data about yourself.
9. CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
10. QUESTIONS AND CONTACT INFORMATION If you would like to: access, correct, amend or delete any personal information we have about you or simply want more information contact our Privacy Compliance Officer at info@naturaleca.com
